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Contact Accounting

QUICK HELP - READ HERE FIRST

  • Tracking Numbers
    Check Now the Email you used to order
    We sent Automatically to that email all the information, Twice.
    Check the EMAIL ADDRESS YOU'VE USED TO ORDER, on the PVI account
     
  • Invoices
    Copy of any Invoice can be Downloaded and printed at any time
    Just Login on MY ACCOUNT on top right of the page, select the order and print.
    Use the EMAIL ADDRESS YOU'VE USED TO ORDER, on the PVI account
     
  • Order Status
    The Status of orders is updated in your account in real time
    Just Login on MY ACCOUNT on top right of the page and click the order number
    If your order is Marked as UNPAID, it means we haven't received the payment so please check with your bank, paypal, or mail to verify we are receiving your payment.
    Use the EMAIL ADDRESS YOU'VE USED TO ORDER, on the PVI account
     
  • Customs Documents for shipments from USA to International
    All Documents are traveling with the packages, under your tracking numbers.
    Without these we could not ship the packages at first, nor the freight forwarder would accept the shipment and ship it.
    Please contact the local office of the used Freight Forwarder ( local UPS / FEDEX / DHL / Etc.. ) with your Tracking Numbers to obtain all the information and help.
    All the Original Documents are traveling with the packages in the transparent pouch attached on each package.
    Wait your Customs Receives the packages so they contact you and give you their final information.
     
  • RMA Status
    The Whole RMA process is managed ONLY from our tech support center.
    Go to PVISUPPORT.COM and check the status of your Ticket
    Reply to your ticket for any additional information
    Click here to go to WWW.PVISUPPORT.COM now
For any Other Help on Placed Orders, use this form to contact us:
 
First Name
Last Name
Company Name
PVI Order AB-
Enter Our Confirmation Number AB-XXXX
Email
Phone
Please describe
your Needs
   
 
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ProVideoInstruments Corp
7022 TPC Drv  - Orlando - Fl - 32822 - Tel: 407-720-6101 - Fax: 407-720-6105

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